Shipping policy
Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.
If there’s ever a delay, we’ll contact you by email.
Shipping within New Zealand
We ship nationwide using trusted courier services.
-
Standard Delivery: 2–5 business days
-
Rural Delivery: 3–7 business days
Shipping costs are calculated at checkout.
Delivery times are estimates only and may vary during busy periods or due to courier delays.
Shipping to Australia
We now offer shipping to Australia.
-
Standard Delivery: 5–10 business days
-
Tracked Shipping: tracking link provided via email once dispatched
Please note that delivery times may vary depending on location and customs processing.
Import duties, taxes, or customs fees may apply and are the responsibility of the customer.
Order Tracking
You’ll receive a confirmation email with tracking details once your order has been shipped.
Please allow up to 24–48 hours for tracking information to update.
Delivery Issues
Please double-check your delivery details before confirming your order.
GIGI is not responsible for delays, losses, or returned parcels due to incorrect addresses.
If your parcel is lost or arrives damaged, please contact the courier directly.
You can also reach out to us at info@giginaturals.com and we’ll do our best to help.
Contact Us
If you have any questions about your order or shipping, please contact us at:
info@giginaturals.com